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Explore Our Legal Terms and Account Policy

mpo700 operates under a clear legal framework so you know exactly what governs your account, your data, and your transactions.

Account TermsData Retention PolicyDANA, OVO, GoPay, QRIS CoveredIndonesian Jurisdiction NotedContact Rights Included

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Browse the Scope of Our Legal Obligations

mpo700 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal terms govern every interaction you have on mpo700 — from the moment you open an account through to each deposit you make via DANA, OVO, GoPay or QRIS. These terms define ownership of account balances, conditions under which we may suspend access, and how

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disputes are handled. Where local law permits, you hold the right to access, correct or delete your personal data at any time by submitting a written request to our compliance team. We keep transaction records for a minimum of five years as required by applicable financial
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regulations, and all payment data tied to DANA, OVO, GoPay and QRIS is stored under encrypted protocols. Eligibility to hold an account depends on local law in your region of Indonesia.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Open a Legal Query Through These Channels

For matters relating to account terms, data rights or policy questions, our compliance and support teams are reachable through three direct channels. Response times for formal legal requests are within two business days, and our live chat team — available 07:00 to 23:00 WIB daily — can route urgent account-related legal queries immediately. Players in Jakarta and Yogyakarta use the same channels with no regional restrictions.

Team online

Live Chat

Available 07:00 to 23:00 WIB every day. Use live chat to raise account-access concerns, dispute a transaction record, or ask for a data summary — our agents escalate to compliance within the same session.

Email Compliance

Send formal data-access or account-term requests to our compliance address. We acknowledge within 24 hours and deliver a full written response within two business days, referencing your account ID.

In-Account Support Ticket

Log in, head to Account Settings, then select 'Submit a Legal Request'. This creates a tracked ticket tied directly to your account record so no context is lost and your case has a verifiable reference number.

ACCOUNT SECURITY DETAIL

See How We Handle Your Data and Account Access

We apply layered security and documented retention practices across every account on mpo700.

Data Encryption at Rest

All personal data including transaction histories from DANA, OVO, GoPay and QRIS deposits is stored using AES-256 encryption. No plain-text account data sits in our database at any point after initial verification.

Cookie Policy

We use session cookies to maintain your login state and analytics cookies to measure page performance. You can disable non-essential cookies from the Privacy section inside your account settings without affecting lobby access.

Account Suspension Process

If we suspend your account for a policy breach, we notify you by email within 12 hours, specify the clause cited, and give you a seven-day window to respond before any balance hold becomes permanent.

Data Retention Period

Transaction and identity records are held for a minimum of five years under applicable financial regulations. After that period, data is deleted or anonymised unless an active legal obligation requires longer retention.

Right to Access and Correction

Where local law permits, you can request a full export of your account data or ask us to correct inaccurate records. Submit the request via the in-account ticket system and we respond within two business days.

Third-Party Data Sharing

We do not sell your personal data to third parties. Payment processors for DANA, OVO, GoPay and QRIS receive only the transaction data required to clear each transfer and are bound by their own compliance agreements.

Switch to the Answer You Need Right Now

These are the questions we receive most often from people reviewing our legal terms before opening an account or after a transaction. Each answer references the specific clause, tool or step that applies so you are not left reading in circles.

Your account is subject to the terms we publish on this page and, where applicable, relevant Indonesian civil and commercial law. Access and eligibility depend on local law in your specific region of Indonesia.

Log in, go to Account Settings, and select 'Submit a Legal Request'. Choose 'Data Export' from the dropdown. We process the request within two business days and deliver a structured file to your registered email address.

Where local law permits, you can request data deletion by submitting a ticket through the in-account system. We will confirm which data can be deleted immediately and which must be retained under our five-year regulatory obligation.

Yes. Payment data from DANA, OVO, GoPay and QRIS is held under AES-256 encryption. We pass only the minimum required transaction data to each payment processor; your full wallet credentials are never stored on our servers.

We email you within 12 hours of any suspension, citing the exact policy clause. You have a seven-day response window before any balance hold is reviewed. Funds are not forfeited during that period without a separate written notice.

Contact us via live chat (07:00 to 23:00 WIB) or submit a compliance ticket from Account Settings. Include your transaction reference number and the payment method — DANA, OVO, GoPay or QRIS — so we can pull the matching record immediately.

We do not sell or share personal data with advertisers. The only third parties receiving data are the payment processors needed to clear your DANA, OVO, GoPay or QRIS transactions, under contractual data-protection obligations.

Explore Our Legal Terms and Account Policy

Open a Legal Query Through These Channels

Live Chat

Email Compliance

In-Account Support Ticket

See How We Handle Your Data and Account Access

Data Encryption at Rest

Cookie Policy

Account Suspension Process

Data Retention Period

Right to Access and Correction

Third-Party Data Sharing

Switch to the Answer You Need Right Now

01 What law governs my mpo700 account?

02 How do I request a copy of my personal data?

03 Can I ask mpo700 to delete my account data?

04 Are my DANA, OVO, GoPay and QRIS payment details stored securely?

05 What happens if my account is suspended and I have a balance?

06 How do I dispute a transaction recorded on my account?

07 Do you share my data with advertisers or third parties outside Indonesia?

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